Our contacts
Always at Your Service
Looking for the perfect gift, a travel accessory, or a way to create a unique look? We're always here — online or in person — to support you at every step. Your style, your inspiration, your journey — we’re here to make it truly special.
Contacts
Legal Address:
Almaty, Pushkina St. 129, apt. 33
Almaty, Pushkina St. 129, apt. 33
E-mail: la.voie.nomade@gmail.com
Saks Fifth Avenue:
Almaty, Al-Farabi Ave. 77/8, 1st floor
Almaty, Al-Farabi Ave. 77/8, 1st floor
Daily 10:00 – 22:00
Phone: +7 701 76 122 29
FAQ
Do I need to bring my jewelry in for maintenance?
Yes. We recommend professional maintenance at least once a year. This includes:
- Checking the security of settings and clasps,
- Professional cleaning tailored to the properties of each material,
- Preventing potential damage through timely care.
Have questions or want to bring your piece in for service?
We’ll be happy to help you keep your jewelry in perfect condition.
📧 la.voie.nomade@gmail.com
📱 +7-777-220-00-66
La Voie Nomade — jewelry that lives with you. Wear it. Love it. Pass it on.
How can I request a return or exchange?
We care about your comfort and fully comply with the Law of the Republic of Kazakhstan “On Consumer Rights Protection.” If you’ve changed your mind or the jewelry doesn’t suit you, you may request a return or exchange within the established timeframe.
Return and Exchange Conditions
According to Kazakhstani law, you can return or exchange an item within 14 calendar days from the date of purchase, provided it:
- has not been worn,
- retains its original condition, tags, packaging, and seals,
- comes with the original receipt (paper or electronic).
Non-returnable and Non-exchangeable Items:
According to Article 30 of the Law of the Republic of Kazakhstan “On Consumer Rights Protection,” the following items are not eligible for return or exchange:
- custom-made pieces,
- jewelry with personal engravings or other personalization,
- items that have lost their original condition due to use.
How to arrange a return or exchange:
- Contact us via any convenient method:
📧 la.voie.nomade@gmail.com
📱 +7-777-220-00-66 - If returning remotely, provide photos of the item and receipt.
- Bring the jewelry to one of our boutiques or send it via courier, after agreeing on the address and shipping method with our manager.
Return or exchange shipping costs are covered by the customer, unless otherwise agreed individually.
We value every client and strive to make your journey with La Voie Nomade pleasant and confident. If you have any questions — we’re always here for you.
How to measure your ring size?
La Voie Nomade uses standard ring sizes common in the CIS. You can view our size chart or use the printable ring sizer provided in our size guide here.
How to store jewelry properly?
Careful storage is the key to your jewelry’s longevity:
- Keep each piece in an individual pouch or case.
- Avoid humid places — the bathroom is not ideal for storing jewelry.
- For long-term storage, add a silica gel packet or a piece of dry cloth to absorb moisture.