FAQ

We care about your comfort and fully comply with the Law of the Republic of Kazakhstan “On Consumer Rights Protection.” If you’ve changed your mind or the jewelry doesn’t suit you, you may request a return or exchange within the established timeframe.

Return and Exchange Conditions
According to Kazakhstani law, you can return or exchange an item within 14 calendar days from the date of purchase, provided it:

• has not been worn,
• retains its original condition, tags, packaging, and seals,
• comes with the original receipt (paper or electronic).

Non-returnable and Non-exchangeable Items:
According to Article 30 of the Law of the Republic of Kazakhstan “On Consumer Rights Protection,” the following items are not eligible for return or exchange:

• custom-made pieces,
• jewelry with personal engravings or other personalization,
• items that have lost their original condition due to use.

How to arrange a return or exchange:

1. Contact us via any convenient method:
   📧 This email address is being protected from spambots. You need JavaScript enabled to view it.
   📱 +7-777-220-00-66
2. If returning remotely, provide photos of the item and receipt.
3. Bring the jewelry to one of our boutiques or send it via courier, after agreeing on the address and shipping method with our manager.

Return or exchange shipping costs are covered by the customer, unless otherwise agreed individually.

We value every client and strive to make your journey with La Voie Nomade pleasant and confident. If you have any questions — we’re always here for you.

La Voie Nomade uses standard ring sizes common in the CIS. You can view our size chart or use the printable ring sizer provided in our size guide here.

We’ll be happy to help you keep your jewelry in perfect condition.
📧 This email address is being protected from spambots. You need JavaScript enabled to view it.
📱 +7-777-220-00-66

La Voie Nomade — jewelry that lives with you. Wear it. Love it. Pass it on.

Careful storage is the key to your jewelry’s longevity:

• Keep each piece in an individual pouch or case.
• Avoid humid places — the bathroom is not ideal for storing jewelry.
• For long-term storage, add a silica gel packet or a piece of dry cloth to absorb moisture.

Yes. We recommend professional maintenance at least once a year. This includes:

• Checking the security of settings and clasps,
• Professional cleaning tailored to the properties of each material,
• Preventing potential damage through timely care.

The 750 and 585 gold we use retains its beauty with minimal but regular care.

What to do:

• Wipe your jewelry with a soft cloth after wearing it.
• Avoid contact with chlorine and other harsh substances.
• Store each piece separately to prevent friction and scratches.

Among the stones we use are carnelian, onyx, malachite, turquoise, topaz, amethyst, and others. These stones are more delicate than diamonds and require especially gentle care.

Important to remember:

• The stones are sensitive to impact, extreme temperatures, and chemicals.
• Some may get scratched or lose their luster if stored improperly.
• Use separate cases or soft pouches for each piece of jewelry.

Diamonds are the hardest of the precious stones, but even they require careful handling.

Care recommendations:

• Do not store diamond jewelry in the same case, as the stones may scratch each other.
• Avoid strong blows — a diamond can crack if you hit it at a certain angle.
• For cleaning, use warm water with mild soap and a soft brush. It is allowed to add a drop of ammonia.
• Do not use aggressive household products or abrasives.

We work exclusively with natural gemstones, including real diamonds, and use 750 and 585 gold. Each product is created manually with careful elaboration of all the details.