For a pleasant and convenient shopping experience, we provide fast delivery throughout Kazakhstan.
Delivery costs:
1. Within Almaty — 2000 ₸, paid in advance before courier dispatch;
2. Across Kazakhstan — delivery via CDEK within 7–14 business days, cost is calculated individually;
3. Express delivery across Kazakhstan — CDEK delivery within 3–5 business days, cost is calculated individually;
4. Self-pickup from LA VOIE NOMADE stores — free of charge;
*Please make sure you can receive your order before 20:00. Otherwise, delivery will be postponed to the next day. Orders placed before 19:00 will be delivered the same day. Orders placed after 19:00 will be delivered the next day.
Delivery within Almaty:
• Delivery is door-to-door to the address specified in the order;
• Delivery time: 1 to 3 days. During holidays, delivery times may be extended. Please confirm with our manager at +7 777 22 000 66.
Can I return the order to the courier?
Yes, you can contact the manager in the courier’s presence and arrange a return. The courier will collect the order. Delivery charges are non-refundable.
Delivery across Kazakhstan:
• Delivery time: 3 to 14 days. During holidays, delivery times may be extended. Our manager will inform you after the order is placed, or you can call +7 777 22 000 66.
• Please check the integrity and completeness of the order in the presence of the courier.
Can I return the order to the CDEK courier?
Yes, contact our manager in the courier’s presence and arrange a return. The courier will collect the order. Delivery charges are non-refundable. All shipping costs are borne by the Buyer.